It Helpdesk Analyst Kuala Lumpur

**Job Role**:**Level 1.5 Analyst - Operations (Service Desk)****Job Family**:**Technical Services****Job Level**:**1****Job Code**:**TS1****Job

Grow your career with usHere at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to

Grow your career with usHere at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to

**Principal Duties & Responsibilities**:- Tickets / requests are handled using BMC Remedy Salesforce tool.- Responsible for all incidents logged, follow up and

**Responsibilities:- **- Provide VIP support.- Route problems to internal 2nd and 3rd level IT support staff.- Coordinate and manage relationships with vendors

We are Tentacle Technologies, IT Solutions company based in Kuala Lumpur, Malaysia. Currently, we are looking for dynamic professionals for the position

**?Job Summary?**:- Use the right tools & knowledge, provide quality of service, and stay current on support changes.- Treat customers with courtesy and

**?Job Summary?**:- Follow established process, procedures and APRs while maintaining compliance**?Requirements?**:- Excellent command over Japanese language

**?Job Summary?**:- Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.- Diligent in

**?Job Summary?**:- Developing effective communication and relationship-building skills, with stakeholders, clients and team.- Diligent in keeping up to date

Position: Service Desk AnalystLocation: Kuala Lumpur MalaysiaDuration: 12 Months Extendablle contarctExperience : 1+ Years in service deskJob Purpose2. To

Establish and operate a Global Business Services Centre rendering IT Outsourcing services in IT Helpdesk/ Tech Support. Testing and Quality Assurance Business

Perform remote or on-site troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the issue and details

**Principal Duties & Responsibilities**:- Tickets / requests are handled using BMC Remedy Salesforce tool.- Responsible for all incidents logged, follow up and

**Job Title : ITSM Support Operations Analyst****ROLE PURPOSE**:Deliver reliable ICT solutions and efficient support services and administration for IT Service

**Responsibilities**:- Identify and diagnose issues and problems- Support problem identification- Advise users on appropriate course of action- Monitor Issues

**About UOB**:United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and

by asking the right questions, analyzing and allocating the case appropriately based- on its severity.- Provide resolutions by identifying systematic problems,

Job Responsibilities (Should describe major responsibilities)- Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.)-

Grow your career with usHere at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to