**Job Title**:- Executive, Quality Monitoring & Compliance**Reports To**:- Assistant Manager, Key Account Management**Role Purpose**:- To assist with case
Overview:Qualifications:- **1-3 years of experience in the same capacity**:- ** Strong data analytics and creation of reports**:- ** Experience in automating
**WFM - Real Time Analyst****Key Responsibilities**- Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid
**Requirement**- Preferable with at least a Degree level- At least five years of call center/customer service- Proficient in Microsoft Excel.- Good
Overview:Position Summary:The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either
Position Summary: The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either within a
Description Responsibilities•Directs and supervises sales Agents to achieve and exceed quota objectives•Assists in planning sales strategy and
**Role**:Team Leader**Timings**:Flexible (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer
Job DescriptionPrimary Duties:Troubleshooting advanced technical issues.Collaborating with Level 1 agents and other IT teams to resolve issues.Documenting
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which
Contact Centre ExecutiveJob Purpose:The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents
Job ResponsibilityEffective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracyDrive action
**Responsibilities**:- Respond and resolve customer's problems- Ensure feedback and unresolved cases are channeled to respective departments for case
Overview:COMPANY OVERVIEW:Herbalife Nutrition is a global company that has been changing people's lives with great nutrition products and a proven business
Overview Position Summary:The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either
Responsibilitieslanguages supported- Work with other agents from different LOB to provide the best customer experience tocustomers.- Maintain a strong product
**Job Description**:- Answer & follow up retail travel agents' inquiries on our full range of travel products.- Confirm bookings and issue invoices- Document
**ROLE**: Customer Service Executive Mandarin & Cantonese (+ Basic English)**PROJECT**:TBC (Entertainment industry worldwide ticketing platform)**LOCATION**:KL
Overview:Qualifications:- **1-3 years of experience in the same capacity**:- ** Strong data analytics and creation of reports**:- ** Experience in automating
Get to know our Team**:Customer Experience team drives one of our core values "Outserve Our Customers" and provide support to in-country business units and a