Call Center Analyst Kuala Lumpur

**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST****DIVISION : GLOBAL WORKFORCE MANAGEMENT****REPORTS TO : MANAGER, TEST HOURS MANAGEMENT****GENERAL

**Overview of The Role**- Support the APAC HR Service Delivery Director to shape forward-thinking opportunities while working with RDM to deliver analytical

We are Tentacle Technologies, IT Solutions company based in Kuala Lumpur, Malaysia. Currently, we are looking for dynamic professionals for the position

**Objective**:This role will be responsible for leading and managing a team of data analysts and work force executive to forecast and generate insights and

**Role**:Quality Manager**Timings**:Rotational Shifts (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer

**?Job Summary?**:- Follow established process, procedures and APRs while maintaining compliance**?Requirements?**:- Excellent command over Japanese language

**Summary brief****Responsibilities**- Reviewing and correcting data of incorrectly processed transactions- Collaborating with accounting department to

**Job Scope**:- Lead a team of analysts and mentor them to enhance their analytical capabilities and drive data-driven innovation throughout the organization.-

Perform daily audit on internal system.- Provide analysis of errors and feedback to respective team.- Work with Internal Training Team to align Policy

**Invoice Processing**:- Process pre-coded invoices, including those with and without a purchase order. Accounts Payable Analyst may require processing one or

Are you a Salesforce and JustCall / Five9 maven?- Do you aspire to be a leader in a small, but growing call center operation?- Do you want to make an impact on

WE ARE HIRING FOR MNC! Job Details: Position: Fraud Detection Analyst Working Duration: 12 months contract with PERSOLKELLY Working Day/Hours: Rotational Shift

**DUTIES & RESPONSIBILITIES**:- Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.- Drive overall

**About Us**We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets

_Job Description_**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST****DIVISION : GLOBAL WORKFORCE MANAGEMENT****REPORTS TO : MANAGER, TEST HOURS

_Job Description : _**Test**Lead/Manager - Grade Level : SA/M**MANDATEREQUIREMENTS: ETL TESTING + Strong SQLGOOD TOHAVE: TERADATA/BIG DATA- Should possess

**The functions of this position will be**:- To provide the overall relationship management for operational service delivery activities and manages end-to-end

**Responsibilities**:- #BeMore- Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an

**Principal Duties & Responsibilities**:- Tickets / requests are handled using BMC Remedy Salesforce tool.- Responsible for all incidents logged, follow up and

**Company Background**Multinational Chemical Company - Shared Service Center**Employment Type**1 Year Contract (Renewable / Convertible)**Working