**Job Description - Associate (Level 1 Agent)****Work Mode**:- Work From Home - anywhere within Malaysia (come to the office whenever required) - Bangsar
A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously.**What will I be doing?**A MAGIC Call Centre
**RESPONSIBILITIES**- Handling arrivals, check-ins, departures for check-outs of all the hotel guests with friendly and professional manner.- Responding
Shangri-La Customer Engagement & Process Transformation Kuala LumpurShangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an
As the Care Line Call Center Agent, you will be responsible for performing the following tasks to the highest standards:- Actively seeking verbal feedback from
**Key Responsibilities**:- Receive and log incident, defects, complaints and escalate to respective departments via Yardi system- Track service performance and
Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Takes and distributes messages for
**Responsibilities**:- To execute day-to-day operational tasks outlined by Manager, timely perform & follow up on all the tasks assigned and to complete in
**Key Accountabilities**:- **Technical Capability**. Works under supervision, supporting standard technical queries related to a single product/small set of
Serves as the guest's liaison for both hotel and non-hotel services. Functions are an extension of front desk agent duties. Assists the guest regardless of
Guest Service Agent is part of the team that looks after customers- both internal and external. This will involve assisting our guests for the Duration of
1. To check the arrival file which require special requests like baby cot, extra bed,fruit basket etc.2. To register and assign rooms to guest according to
**Job description**- Achieve Chat and TIckets quality- Outbound calls for Service Recovery based on customer feedback and managing customers expectations.-
**Job Responsibility**:- Make outbound calls or cold calls in order to sell products.- Upsells customers to larger products and more extensive packages;-
Trouble shooting and technical support- Assist and resolve any questions or concern raised by clients/ customer**Location**:Centrepoint South, Mid
To confirm reservations for rooms according to the room's availability.- Accord the rates that are currently in effect and arrange the billing according to the
**About Kerry**:- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with
**GENERAL SUMMARY**:Duties and Responsibilities:- This role will be responsible for real time monitoring of service levels & staff performance during the day
**Responsibility**- Responsible for customer platform and brokerage consultation, information enquiry and problem-solving**What you'll need to succeed**-
The person aspiring to work as Control Room Agent/ Customer Representative should expect to perform the responsibilities, duties, and tasks given. He/she is