Monitors associates to ensure performance expectations are met Provides feedback to associates based on observation of service behaviors Assists in supervising
To plan training program for staff To identify training needs To conduct on the job/ classroom training To inform F&B department and Human resources department
To ensure courteous and efficient service are provided at all times. To ensure all cutleries, chinaware, glassware etc are sufficient and kept at an
To supervise the bellman and doorman manning and to facilitate the creation of a favorable and hospitable environment for arriving and departing guest
To check and maintain the Duty Manager Safe in accordance to the procedures set by the company To follow up with any room discrepancies and assist with their
The Majestic Hotel Kuala Lumpur includes the original Hotel Majestic which is documented as a national heritage site. This colonial structure was built in 1932
Check hotel guests in and out in a warm, friendly and efficient manner. Greets all guests that may come in contact with the Reception, assisting them with
Anticipate guest needsEnsure that have a complete knowledge of the hotel, surrounding services, facilities, local attractive etcAssists guest with tours,
Rendering customer service by providing a clean and sanitary environment Maintain furnishing, fixtures, flooring and equipments accordingly to standard
**Job Number** 23140830**Job Category** Rooms & Guest Services Operations**Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur,
**Internal Customers & External Customers**:- To maintain a standard of performance, consistent quality of workmanship and always giving total service to
This position is accountable for generating budgeted room nights and revenue on an established account base through personal selling and through the
To greet, welcome and farewell all guests of the hotel, assist with any inquiries or requests that may have so that hotel guests experience a standard of
To maintain a standard of performance, consistent quality of workmanship and always giving total service to internal and external customer, and respond to
To ensure standards are met, and overseeing maintenance, repairs, replacement and purchases of all itemsThe Majestic Hotel Kuala Lumpur includes the original
To plan training program for staff To identify training needs To conduct on the job/ classroom training To inform F&B department and Human resources department
To ensure courteous and efficient service are provided at all times. To ensure all cutleries, chinaware, glassware etc are sufficient and kept at an
Monitors associates to ensure performance expectations are met Provides feedback to associates based on observation of service behaviors Assists in supervising
To check and maintain the Duty Manager Safe in accordance to the procedures set by the company To follow up with any room discrepancies and assist with their
The Majestic Hotel Kuala Lumpur includes the original Hotel Majestic which is documented as a national heritage site. This colonial structure was built in 1932