Join the Access Family and see how we make software ideas become a reality! Our core value of 'Love work, Love life' has been central to our success and so
**About the Company**Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected
Position: Assistant Contact Centre Manager - Mandarin SpeakerLocation: Bayan Lepas, PenangSalary Range: 9,000 - 12,000Language: Mandarin
JOB RESPONSIBILITIESOperations Management1) Provide leadership support to the Team2) Ensure operational KPIs targets are met.3) Execute ad-hoc projects and
Overview Teleperformance is the global leader in outstanding customer experience.We are the worldwide leader in Omnichannel customer experience. We've been
Overview Teleperformance is the global leader in outstanding customer experience.We are the worldwide leader in Omnichannel customer experience. We've been
The Unified Communications Engineer will support the Unified Communications function within the wider End User and Network team. The primary goal of the role
Job Family: IT The Infrastructure Engineer will support the Infrastructure function globally by implementing and administering storage and datacentre
**Role**:Team Leader**Timings**:Rotational Shifts (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer
Manage Operations day to day activities- Ensure KPI and deliverables are met- Ensure all escalated cases and priority issues are dealt with and resolved in a
**Requirements**- Must fluent in **Mandarin**:- **English fluency (Mandatory)**:- Minimum Diploma holder- **MUST **at least 3 years to 4 years' experience in
**Requirements**- **Must have** at least 2 years' experience in **Contact Centre**:- Previous auditing experience an added advantage- Must able to communicate
Job Description Summary:**Responsibilities**:Log and classify all calls and requests for assistance in the customer relationship management system.Filter and
?Job description?- Actively handle customer consultation work, handle front-line upgrade work orders, and keep records;- Analyze customer inquiries or
**Role**:Team Leader -(NonTechnical)**Timings**:Shifting Schedule (Permanent)**Industry**:BPO / ITES**Process**:Voice**Functional Area**:ITES / BPO /
Branch : Petaling Jaya**Benefits**:- Claim : dentist, medical check up, body check up, petrols- EPF, EIS & SOCSO AvailableWork Hour : 9.00am - 5.30pm Monday to
Come and join our client's team now!What you can expect from them:- Our location is nearby shopping malls and housing area- Fun and exciting staff activities
**Responsibilities**:**Operations Management**:- Support Operations Manager to ensure business KPIs are met.- Ensure all relevant communications, KPIs record,
Shangri-La Customer Engagement & Process Transformation, Kuala LumpurShangri-La's Customer Engagement and Process Transformation Center, or (CEPT-KL), plays an
**Responsibilities**Operations Management- Support Operations Manager to ensure business KPIs are met.- Ensure all relevant communications, KPIs record, data