Role Proficiency:Resolve L1 Incident and service requests within agreed SLAOutcomes:1) Monitor customer infrastructure using tools or defined SOPs to identify
Role Proficiency:Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requestsOutcomes:1) Monitor customer infrastructure using tools
Role Proficiency:Resolve L1 Incident and service requests within agreed SLAOutcomes:1) Monitor customer infrastructure using tools or defined SOPs to identify
Role Proficiency:Follow/update runbook/SOP to monitor track and co-ordinate to closure/service requestsOutcomes:1) Monitor customer infrastructure using tools
Job Description Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or