Service Desk Analyst Full Time Kuala Lumpur

**Requirements**:- Good in O365 especially Outlook issues- Familiar with Cisco Webex- Experience with VPN issues- Basic knowledge on iOS iPad devices (would be

**Responsibilities**:- The Service Desk provides a single point of contact for all IT related problem and enquiries. Service Desk takes responsibility of the

**Responsibilities**:- Perform remote or on-site troubleshooting to users, customers and agents.- Document solutions and maintain richness of knowledge base

**GENERAL SUMMARY****Responsibilities**:- **User Support**:- Troubleshoot hardware, software, and network issues, guiding users through resolution steps.-

**The Position**:This role provides the second-level contact and conveys resolutions or facilitates resolutions to end-user and customer issues, and properly

Job description:The IT Service Desk Analyst is responsible for effectively managing internal staff and customer's technical and related queries, setting the

To provide a single point of contact for users,- Deals with management of both routine and non-routine incidents and requests.- Provision of 1st line support

**Responsibilities**In Junior Level role:- Provide second-line investigation and diagnosis.- Resolve and close incidents and service requests as per help desk

**Your Role and Responsibilities**- Manages and provide management support to the agents who are supporting the customer inquiries and problems.- Responsible

**Your Role and Responsibilities**- Manages and provide management support to the agents who are supporting the customer inquiries and problems.- Responsible

**Responsibilities**- Create, close and resolve service ticket in the customer care systems- Log case to vendor and follow up to close service tickets- Follow

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions- Provide First Call

IT Service Desk Analyst (German Speaking) page is loaded IT Service Desk Analyst (German Speaking) Bewerben locations Kuala Lumpur - MY time type Vollzeit

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IT Service Desk Analyst (German Speaking)Vacancy: Service DeskLocation: Kuala LumpurJob Family: ITAs the IT Service Desk Analyst (German Speaking) you will be

**Responsibilities:- **- Provide VIP support.- Route problems to internal 2nd and 3rd level IT support staff.- Coordinate and manage relationships with vendors

**Main criteria**Experience : Fresh graduateSalary range : No more than RM8000 (inclusive of language allowance)Working time : Be able to work in night

Position: Service Desk AnalystLocation: Kuala Lumpur MalaysiaDuration: 12 Months Extendablle contarctExperience : 1+ Years in service deskJob Purpose2. To