Customer Agent Quality Assurance

**Job Number** 23148749**Job Category** Rooms & Guest Services Operations**Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor,

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.Secure payment; activate/reissue room

POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate

***Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates

**Job Number** 24053250**Job Category** Rooms & Guest Services Operations**Location** Miri Marriott Resort & Spa, Jalan Temenggong Datuk Oyong Lawai, Miri,

**Job Number** 24088744**Job Category** Rooms & Guest Services Operations**Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan

**Job Number** 24063707**Job Category** Rooms & Guest Services Operations**Location** Perhentian Marriott Resort & Spa, Pulau Perhentian Kecil, Besut,

**Job Number** 24018196**Job Category** Rooms & Guest Services Operations**Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis,

**About You**You will be reporting directly to the Team Leader, Quality Assurance, and will be driving the call quality improvement in the Customer Service

The**Quality Analyst****(Bilingual - Mandarin & English) **is responsible for creating an end-to-end test plan including quality metrics; executing the plan

**Job Number** 23147871**Job Category** Reservations**Location** Sheraton Kuching Hotel, 2, Jalan Padungan, Kuching, Sarawak, Malaysia**Schedule**

**Job Number** 24033451**Job Category** Reservations**Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan

Job Title: Customer Service Agent(Voice Support) Job Location: KL Sentral, Malaysia Job Shift: 8pm-8am MYT (09 Hours of Working depending upon the shift) 5

**Job Number** 23181816**Job Category** Rooms & Guest Services Operations**Location** W Kuala Lumpur, No. 121, Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan,

**Job Number** 23147884**Job Category** Rooms & Guest Services Operations**Location** Le Méridien Putrajaya, Lebuh IRC, Putrajaya, Selangor,

POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate

**Job Number** 24088620**Job Category** Rooms & Guest Services Operations**Location** Sheraton Kuching Hotel, No. 2, Jalan Padungan, Kuching, Sarawak, Malaysia

**About You**You will be reporting directly to the Team Leader, Quality Assurance, and will be driving the call quality improvement in the Customer Service

**Additional Information** Guest Experience Agent-Bellman**Job Number** 24032239**Job Category** Rooms & Guest Services Operations**Location** The Ritz-Carlton

**Additional Information** Front Office Agent-Mandarin Speaker**Job Number** 24032261**Job Category** Rooms & Guest Services Operations**Location** The