Service Call Center Agent Kuala Lumpur

**Company Overview****Ekiwi** is a regional e-commerce company specializing in cosmetics, nutrients and health supplements. Through innovative marketing, sales

Position Summary: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across

More than 2 years experienced in a same BPO/Call center- Able to work in fast pace environment- Understand the nature of Call Center**Job Type**:

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS**.Would you like to become part of the world's most international

Overview Position Summary:The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across

**QUALITY ASSURANCE - CALL CENTRE**The QA Officer (English & Bahasa Malaysia speaking) is responsible for the quality of the outbound calls in Ekiwi Malaysia's

SHARE Job DescriptionThe Responsibilities of the Role:Responsible for conducting monthly Quality Monitoring and Feedback sessions (Call, email and chat) for

**Nature of Business**:Established online shopping platform in Malaysia**Location**: Kuala Lumpur**Working Days**: 5 working days & 9 hours included break

Requirement- Preferable with at least a Degree level- At least five years of call center/customer service- Proficient in Microsoft Excel.- Good communication

Responsibilities:Process all facility repair work request that come through the call center.Answer service requests and track, monitor and report on the status

**Job Scope / Requirements**- Provide personalized assistance and guidance to customers based on their needs and preferences for airline industry.- Assist and

Experience in the customer service field Proven track record of analytical skills Hands-on experience in quality assurance Great people skills and ability to

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of agents who deal with existing and potential hirers. The QA will

"To be the most loved everyday food and groceries destination!" - that's our mission at foodpanda (small 'f'). foodpanda is the largest food and grocery

Job Description Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer

**Requirements**- **Must have** at least 1 years' experience in **QA - Contact Centre**:- Must able to communicate in **English fluently**:- Above average

**Responsibilities**:- Approach customers via phone calls to complete surveys using the Net Promoter Approach- Communicate the company's focuses on Customer

Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.-

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