Position Summary: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across
**Workforce Management Analyst****Job Type**: Permanent**Experience**: 3-4 Years**Division **:GLOBAL WORKFORCE MANAGEMENT**Report To**: MANAGER, TEST HOURS
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS**.Would you like to become part of the world's most international
Overview Position Summary:The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across
Experience in the customer service field Proven track record of analytical skills Hands-on experience in quality assurance Great people skills and ability to
Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of agents who deal with existing and potential hirers. The QA will
About Company:amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT
**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST****DIVISION : GLOBAL WORKFORCE MANAGEMENT****REPORTS TO : MANAGER, TEST HOURS MANAGEMENT****GENERAL
We are seeking an individual to fit the role of a Customer Support Executive to join our team. The role entails working closely with our other Customer Service
Nature of Business: Established Malaysian internet marketplaceLocation: Kuala LumpurWorking Days: 5 working days with a 9-hour break (24-hour rotating
As the Care Line Call Center Agent, you will be responsible for performing the following tasks to the highest standards:- Actively seeking verbal feedback from
**DUTIES & RESPONSIBILITIES**:- Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.- Drive overall
**Workforce Management Analyst****Job Type**: Permanent**Experience**: 3-4 Years**Division **:GLOBAL WORKFORCE MANAGEMENT**Report To**: MANAGER, TEST HOURS
**Responsibilities**:Details of**Responsibilities**:- Regular coaching sessions with the agents to share strengths and weaknesses based on Quality Audits-
**We're Ria Money Transfer****Ria Money Transfer was founded in 1987 and it is today one of the largest remittance and money transfer services companies in the
**Job Highlights**- Easy access by public transport - KL Sentral- Great work culture and supportive colleagues & Career growth oppo- Medical and Dental
Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels
1. 24 hours call center customer service coordinator;2. Dealing with customer by calls or online communication channel who is traveling over the world;3.
About Company:amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT
**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST****DIVISION : GLOBAL WORKFORCE MANAGEMENT****REPORTS TO : MANAGER, TEST HOURS MANAGEMENT****GENERAL