**Job Scope**- Determines contact centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit
**Job Scope**- Determines contact centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit
**Job Scope**- Determines contact centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit
**Job Scope** - Determines contact centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit
**Job Scope** - Determines contact centre operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit