Call Center Agent English Kuala Lumpur

**Role**:Team Leader**Timings**:Flexible (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer

**Customer Service (Call centre position)****Location **:Menara Public Bank 2, Jalan Raja Chulan**Working days**: 5 days (rotational shift - 11:00 am to 11:00

**Customer Service (Call Centre position)****Location **:Menara Public Bank 2, Jalan Raja Chulan, KL**Working days**: 5 days (rotational shift - 11:00 am to

Overview Position Summary:The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either

Position Summary: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across

"Transform your ideas and service mindset with us. Join us now!"Roles & Responsibilities- Providing accurate information on products and services to customer.-

**Workforce Management Analyst****Job Type**: Permanent**Experience**: 3-4 Years**Division **:GLOBAL WORKFORCE MANAGEMENT**Report To**: MANAGER, TEST HOURS

**Company Overview****Ekiwi** is a regional e-commerce company specializing in cosmetics, nutrients and health supplements. Through innovative marketing, sales

**QUALITY ASSURANCE - CALL CENTRE**The QA Officer (English & Bahasa Malaysia speaking) is responsible for the quality of the outbound calls in Ekiwi Malaysia's

SHARE Job DescriptionThe Responsibilities of the Role:Responsible for conducting monthly Quality Monitoring and Feedback sessions (Call, email and chat) for

**Nature of Business**:Established online shopping platform in Malaysia**Location**: Kuala Lumpur**Working Days**: 5 working days & 9 hours included break

Requirement- Preferable with at least a Degree level- At least five years of call center/customer service- Proficient in Microsoft Excel.- Good communication

Responsibilities:Process all facility repair work request that come through the call center.Answer service requests and track, monitor and report on the status

"To be the most loved everyday food and groceries destination!" - that's our mission at foodpanda (small 'f'). foodpanda is the largest food and grocery

Job Description Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer

**Requirements**- **Must have** at least 1 years' experience in **QA - Contact Centre**:- Must able to communicate in **English fluently**:- Above average

**Responsibilities**:- Approach customers via phone calls to complete surveys using the Net Promoter Approach- Communicate the company's focuses on Customer

Greets and ensures that all guests are assisted at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.-

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