Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of agents who deal with existing and potential hirers. The QA will
About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through
About Company:amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT
**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST****DIVISION : GLOBAL WORKFORCE MANAGEMENT****REPORTS TO : MANAGER, TEST HOURS MANAGEMENT****GENERAL
**Requirements**:- Experience in the customer service space- Proven track record of analytical skills- Hands-on experience in quality assurance- Great people
**DUTIES & RESPONSIBILITIES**:- Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.- Drive overall
**Requirements**- Experience in the customer service space- Proven track record of analytical skills- Hands-on experience in quality assurance- Great people
About Company:amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT
**Reports To**:- Assistant Manager, Key Account Management**Role Purpose**:- To assist with case investigation, analysis and data management in order to
**Job Title**:- Executive, Quality Monitoring & Compliance**Reports To**:- Assistant Manager, Key Account Management**Role Purpose**:- To assist with case
**Workforce Management Analyst****Job Type**: Permanent**Experience**: 3-4 Years**Division **:GLOBAL WORKFORCE MANAGEMENT**Report To**: MANAGER, TEST HOURS
**Responsibilities**:Details of**Responsibilities**:- Regular coaching sessions with the agents to share strengths and weaknesses based on Quality Audits-
About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through
Our Client is a dynamic organization committed to delivering exceptional customer experiences through efficient workforce management strategies. We value
**Job Scope**- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.- Ensures
Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels
About Company:amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT
**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST****DIVISION : GLOBAL WORKFORCE MANAGEMENT****REPORTS TO : MANAGER, TEST HOURS MANAGEMENT****GENERAL
"Transform your ideas and service mindset with us. Join us now!"Roles & Responsibilities- Providing accurate information on products and services to customer.-
**Requirements**:- Experience in the customer service space- Proven track record of analytical skills- Hands-on experience in quality assurance- Great people