Manager, Contact CentreDiscover the GREAT in your career.As a LIFEpany, our customers are at the heart of all that we do.Being one of Asia's leading insurer
About Company:amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT
**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST****DIVISION : GLOBAL WORKFORCE MANAGEMENT****REPORTS TO : MANAGER, TEST HOURS MANAGEMENT****GENERAL
Job Details1. Enquiries Management- Answer calls and handle inquires/requests in a courteous, professional manner with predefined answers/resources ensuring
**DUTIES & RESPONSIBILITIES**:- Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.- Drive overall
**Reports To**:- Assistant Manager, Key Account Management**Role Purpose**:- To assist with case investigation, analysis and data management in order to
**Job Title**:- Executive, Quality Monitoring & Compliance**Reports To**:- Assistant Manager, Key Account Management**Role Purpose**:- To assist with case
OKX is a world-leading digital asset trading platform, providing advanced financial services to traders globally by using blockchain technology. OKX provides
Overview:Position Summary:The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either
Position Summary: The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either within a
Description Responsibilities•Directs and supervises sales Agents to achieve and exceed quota objectives•Assists in planning sales strategy and
**Role**:Team Leader**Timings**:Flexible (Permanent)**Industry**:BPO**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer
**Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a
Overview Position Summary:The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either
Position Summary: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across
**Workforce Management Analyst****Job Type**: Permanent**Experience**: 3-4 Years**Division **:GLOBAL WORKFORCE MANAGEMENT**Report To**: MANAGER, TEST HOURS
Overview Position Summary:The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across
SHARE Job DescriptionThe Responsibilities of the Role:Responsible for conducting monthly Quality Monitoring and Feedback sessions (Call, email and chat) for
Experience in the customer service field Proven track record of analytical skills Hands-on experience in quality assurance Great people skills and ability to
Malaysia | Operations Supervisor (English Speaking) | BPO - Content Moderation Friday, April 26, 2024 We are hiring Operations Supervisor/Team Lead (English