Perform remote or on-site troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the issue and details
**Responsibilities**:- Perform remote or on-site troubleshooting to users, customers and agents.- Document solutions and maintain richness of knowledge base
Strive for a high level of first-contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations
**About our group**: This position is part of the End User Services that is part of the Information (IT) organization. The End User Services collaborates with
**Primary skills**: - To provide 1st level support and troubleshooting. - To ensure continuous improvement to the job function - To submit daily, weekly and
Perform remote or on-site troubleshooting through diagnostic techniques and pertinent questions. - Determine the best solution based on the issue and details
**Responsibilities**: - Perform remote or on-site troubleshooting to users, customers and agents. - Document solutions and maintain richness of knowledge base
**About our group**: This position is part of the End User Services that is part of the Information (IT) organization. The End User Services collaborates with
**Primary skills**: - To provide 1st level support and troubleshooting. - To ensure continuous improvement to the job function - To submit daily, weekly and
Perform remote or on-site troubleshooting through diagnostic techniques and pertinent questions. - Determine the best solution based on the issue and details
Position Description: The Global IT Service Desk Analyst position requires an enthusiastic, dependable, and reliable individual who has previous Helpdesk
**Responsibilities**: - Perform remote or on-site troubleshooting to users, customers and agents. - Document solutions and maintain richness of knowledge base
**Primary skills**: - To provide 1st level support and troubleshooting. - To ensure continuous improvement to the job function - To submit daily, weekly and
Perform remote or on-site troubleshooting through diagnostic techniques and pertinent questions. - Determine the best solution based on the issue and details