**Primary skills**:- To provide 1st level support and troubleshooting.- To ensure continuous improvement to the job function- To submit daily, weekly and
Strive for a high level of first-contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations
Strive for a high level of first-contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations
**Responsibilities**:- Perform remote or on-site troubleshooting to users, customers and agents.- Document solutions and maintain richness of knowledge base
**About our group**:This position is part of the End User Services that is part of the Information (IT) organization. The End User Services collaborates with
**Client background**:Our client is founded in 1992, offers cloud SaaS, mobile apps, and products for workforce engagement, corporate e-commerce, and human
Perform remote or on-site troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the issue and details
Strive for a high level of first-contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations
**Responsibilities**:- Perform remote or on-site troubleshooting to users, customers and agents.- Document solutions and maintain richness of knowledge base
**About our group**:This position is part of the End User Services that is part of the Information (IT) organization. The End User Services collaborates with
Perform remote or on-site troubleshooting through diagnostic techniques and pertinent questions.- Determine the best solution based on the issue and details
**Responsibilities**:- Perform remote or on-site troubleshooting to users, customers and agents.- Document solutions and maintain richness of knowledge base
Strive for a high level of first-contact resolution. Respond to and resolve customer requests, in relation to software, hardware and network operations
**About our group**: This position is part of the End User Services that is part of the Information (IT) organization. The End User Services collaborates with
**Primary skills**: - To provide 1st level support and troubleshooting. - To ensure continuous improvement to the job function - To submit daily, weekly and
Perform remote or on-site troubleshooting through diagnostic techniques and pertinent questions. - Determine the best solution based on the issue and details
**Responsibilities**: - Perform remote or on-site troubleshooting to users, customers and agents. - Document solutions and maintain richness of knowledge base
**About our group**: This position is part of the End User Services that is part of the Information (IT) organization. The End User Services collaborates with
**Primary skills**: - To provide 1st level support and troubleshooting. - To ensure continuous improvement to the job function - To submit daily, weekly and
Perform remote or on-site troubleshooting through diagnostic techniques and pertinent questions. - Determine the best solution based on the issue and details