Ticketing Agent Kuala Lumpur

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Job Details- Job Title: Technical Troubleshooting Advisor- Language Requirement: Mandarin- Location: KL Sentral, Kuala Lumpur- Shift: 9:00am to 18:00 pm

Job Details- Company: Teleperformance Malaysia- Job Title: Technical Troubleshooting Advisor- Language Requirement: Mandarin- TP Code:

**Job Details**- Company: Teleperformance Indonesia- Job Title: Call Centre Agent- Language Requirement: Mandarin+ English- TP Code: ID-TP-CCA-Mandarin-

So what will you be doing as a Technical Troubleshooting Agent?As a technical troubleshooting agent, your primary responsibility will be tospecializes in

Responsibilities: Answer phone calls, chats, and emails from end users with technical issues.Troubleshoot and resolve technical issues.Escalate issues to the

Job Summary: As an IT Technical Support, you are responsible to provide technical support on computer hardware, peripherals, software, application, network

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions- Provide First Call

**Responsibilities**:**KYC Compliance**:- Perform Know Your Customer (KYC) checks on clients based on set SOP.- Remind clients to complete electronic KYC

Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions- Provide First Call

Responsibilities: Answer phone calls, hats and emails from end users with technical issues.Troubleshoot and resolve technical issues.Escalate issues to the

Ticketing support/ Fulfilment for Free Independent Traveler/ Group Independent Traveler tickets- Assist to guide junior ticketing for ticket issuance- Assist

Ticketing support/ Fulfilment for Free Independent Traveler/ Group Independent Traveler ticket- Assist to verify the Agency Debit Memo (if any)- Ensure high

**Role Purpose**:**Responsibilities**:- Troubleshoot and resolve technical issues.- Escalate issues to the appropriate level of support as needed.- Document

**Full - Time**Handle all aspects of computerised Reservations, Ticketing functions and proceduresHandle Ticketing for Walk-in / Government Portal / Corporate

**Role**:Mandarin Language Expert**Timings**:Rotational Shifts (Permanent)**Industry**:IT-Software / Software Services**Work Mode**:Work from

**Main Tasks**:Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with

**Main Tasks**:Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with

Main Tasks: Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with

**Job Summary**:As an IT Technical Support, you are responsible to provide technical support on computer hardware,and etc. within the stipulated Service Level