We are looking to hire an expert Team Leader, Quality Assurance to join our high-achieving team at Klook in Kuala Lumpur. Growing your career as a Full Time
About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of
**Responsibilities**: End-to-end (call & ticket) service quality assessment & calibration for SD and Desktop - Extract calls recording and tickets - Perform
About KlookKlook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of
**Responsibilities**: Details of **Responsibilities**: - Regular coaching sessions with the agents to share strengths and weaknesses based on Quality Audits -
**DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. - Drive overall
Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels
About KlookKlook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of
Description What you'll do? Professionally respond to reviews and complaints promptly, accurately, with courtesy and utmost confidentiality Professionally
**Responsibilities**: End-to-end (call & ticket) service quality assessment & calibration for SD and Desktop - Extract calls recording and tickets - Perform
**Responsibilities**: Details of **Responsibilities**: - Regular coaching sessions with the agents to share strengths and weaknesses based on Quality Audits -
About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital
Job DescriptionTechnical skills (Required - Mandatory)Strong knowledge and installation experience on Genesys Platform 9.x CIM and components related to Voice
About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital
About Infosys: Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital
Job Description Technical skills (Required - Mandatory) Strong knowledge and installation experience on Genesys Platform 9.x CIM and components related to
About Klook Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of
We are seeking an enthusiastic Workforce Management Analyst to join our productive team at Prometric Ireland Limited in Kuala Lumpur. Growing your career as a
Description What you'll do? Professionally respond to reviews and complaints promptly, accurately, with courtesy and utmost confidentiality Professionally
**DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met. - Drive overall