Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels
**Responsibilities**: End-to-end (call & ticket) service quality assessment & calibration for SD and Desktop - Extract calls recording and tickets - Perform
**Responsibilities**: Details of **Responsibilities**: - Regular coaching sessions with the agents to share strengths and weaknesses based on Quality Audits -
What you will be part of? The Manager, Training, Quality Assurance, and Knowledge Management of CEPT is responsible for all Training, Quality assurance
We are hiring a motivated Workforce Planning & Resource Analyst ( Mandarin Speaker ) to join our dynamic team at Customer Engagement & Process Transformation
Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels
Shangri-La Customer Engagement & Process Transformation Kuala Lumpur Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an
We are hiring a brilliant Senior Accounts Executive to join our exceptional team at Wilh. Wilhelmsen Holding ASA in Kuala Lumpur. Growing your career as a Full
Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Ship
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.Wilhelmsen Ship
Shangri-La Customer Engagement & Process Transformation Kuala Lumpur Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an
What you will be part of? The Manager, Training, Quality Assurance, and Knowledge Management of CEPT is responsible for all Training, Quality assurance
We are on the lookout for a creative Workforce Planning & Resource Analyst to join our passionate team at Customer Engagement & Process Transformation Ce.. in
We are hiring a competitive Manager, Training, QA & Knowledge Management to join our incredible team at Shangri-La Shared Services Sdn Bhd in Kuala Lumpur,
We are searching for an enthusiastic Manager, Training, QA & Knowledge Management to join our growing team at Shangri-La Shared Services Sdn Bhd in Kuala
What you will be part of? The Manager, Training, Quality Assurance, and Knowledge Management of CEPT is responsible for all Training, Quality assurance
You are responsible for (but not limited to): Training and Knowledge Management -Work with counterparts in other locations to ensure consistency in the
Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.We are looking for a
Shangri-La Customer Engagement & Process Transformation Kuala Lumpur Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an