WE ARE LOOKING FORCard Operations Executive - Call Centre who love to solve difficult problems, work as a team, aggressive and ambitious talent to grow with
About Company:amIT Global Solutions (AGS) is an Information Technology Services and Solutions provider headquartered in Singapore provides complete IT
**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST****DIVISION : GLOBAL WORKFORCE MANAGEMENT****REPORTS TO : MANAGER, TEST HOURS MANAGEMENT****GENERAL
"Transform your ideas and service mindset with us. Join us now!"Roles & Responsibilities- Providing accurate information on products and services to customer.-
**Requirements**:- Experience in the customer service space- Proven track record of analytical skills- Hands-on experience in quality assurance- Great people
**DUTIES & RESPONSIBILITIES**:- Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.- Drive overall
**Requirements**- Experience in the customer service space- Proven track record of analytical skills- Hands-on experience in quality assurance- Great people
"Transform your ideas and service mindset with us. Join us now!"Roles & Responsibilities- Providing accurate information on products and services to customer.-
**Workforce Management Analyst****Job Type**: Permanent**Experience**: 3-4 Years**Division **:GLOBAL WORKFORCE MANAGEMENT**Report To**: MANAGER, TEST HOURS
**Responsibilities**:Details of**Responsibilities**:- Regular coaching sessions with the agents to share strengths and weaknesses based on Quality Audits-
**Job Scope**- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.- Ensures
Job DescriptionAbout Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar. Across its platforms, We have four
WE ARE LOOKING FOR Card Operations Executive - Call Centre who love to solve difficult problems, work as a team, aggressive and ambitious talent to grow with
We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP! We are a culture
**Requirements**: - Experience in the customer service space - Proven track record of analytical skills - Hands-on experience in quality assurance - Great
**Requirements** - Experience in the customer service space - Proven track record of analytical skills - Hands-on experience in quality assurance - Great
Description What you'll do?Professionally respond to reviews and complaints promptly, accurately, with courtesy and utmost confidentialityProfessionally handle
**Responsibilities**: Details of **Responsibilities**: - Regular coaching sessions with the agents to share strengths and weaknesses based on Quality Audits -
Shangri-La's Customer Engagement and Process Transformation center or (CEPT-KL), plays an integral part in supporting the operations of Shangri-la hotels
WE ARE LOOKING FOR Card Operations Executive - Call Centre who love to solve difficult problems, work as a team, aggressive and ambitious talent to grow with